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Message Center

This page will list all past important messages from Highmark Blue Shield of Northeastern New York.

Highmark Transitioning From NaviNet to Availity

Highmark is replacing its existing provider portal, NaviNet®, with Availity® Essentials later this year. CLICK HERE to read more about the upcoming transition.

Highmark Post-PHE Changes

With the expiration of the PHE, Highmark has started the process of updating COVID-19-impacted policies and procedures. Many changes will take effect July 6, 2023. CLICK HERE for the details.

Medicare Advantage: Compression Stockings Covered for All Diagnosis Codes

All Highmark BSNENY Medicare Advantage members have supplemental benefit coverage for compression stockings, regardless of diagnosis code. There are no quantity limits for Medicare Advantage members. CLICK HERE to read more.

Working Together During the Highmark Affiliation

Working Together During the Highmark Affiliation: How does this affect you and your patients? All Provider FAQs are updated with the most recent information. CLICK HERE

Provider Service Number Change

Effective February 1, 2023, please call 800-950-0051 for Provider Service and 844-945-5503 for BlueCard Provider Service. After February 1, 2023, all other phone numbers will be discontinued.

 

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Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.