Case Management Referrals

You can submit automated referrals for Clinical Care and Wellness (CC&W) case management programs via NaviNet^®. This feature will help connect members with chronic conditions and complex medical needs with the right clinical support.

To access this feature:

• Log into NaviNet and select the appropriate Health Plan.
• Click the Case Management Referral and Inquiry link under Workflows for this Plan to go to the Clinical Care & Wellness page.
• Click the Create New Referral button under Submit New Referral to CC&W.
• Follow the steps to create and submit the referral.